![]() To apply this hotfix, you must be running Windows 7 Service Pack 1 (SP1) or Windows Server 2008 R2 SP1.įor more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:ĩ76932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2 If you do not see your language, it is because a hotfix is not available for that language. The "Hotfix download available" form displays the languages for which the hotfix is available. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: ![]() The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. ![]() If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix. If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix. This hotfix might receive additional testing. Apply this hotfix only to systems that are experiencing the problem described in this article. However, this hotfix is intended to correct only the problem that is described in this article. Resolution Hotfix informationĪ supported hotfix is available from Microsoft. This issue occurs because of an issue in the algorithm that PowerPoint uses to render slides. However, the Powerpnt.exe process cannot be stopped. If you try to use Task Manager to exit PowerPoint when this issue occurs, the PowerPoint window will be closed. In this situation, PowerPoint freezes, and you experience high CPU usage. The slide contains a PDF file that was authored in PowerPoint for Mac. Assume that you use Microsoft PowerPoint to try to open a slide on a computer that is running Windows 7 or Windows Server 2008 R2.
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